Product Returns

All promises, one by one.

  • If the supplied product does not meet your expectations, or if it is faulty, you can return it to us within 14 days.
  • Exchange a product? Exchanges are treated as returns. Simply return the product to us and place a new order for the replacement item via our webshop.
  • Refunds are processed within 5 days of receiving the returned product.
  • There’s no need to worry if a manufacturing defect occurs after your 14-day return period. All our products come with a 24-month warranty against manufacturing faults, giving you peace of mind. Fair wear and tear is, of course, accepted.

Return your product.

  • Would you like to return a product? You can do so within 14 days of receiving it.

How to return a product

  • Complete the registration form, which can be found here and retun it to us by email to notify us of your return.
  • Include a printed copy of the completed form in the return package. Our return address is provided at the bottom of this guide and on the return form.

Pack and Send your return

  • Put all the products in their original packaging and in the transport box in which they were delivered. They must be in returned in perfect condition. Ensure all products are carefully packaged to avoid damage during transit.
  • We kindly ask you to return the item yourself and appreciate your understanding that we are unfortunately unable to cover the return shipping costs. Thank you for your support!

Drop off your return

  • Deliver the package to a drop-off point for the courier you have chosen.

Exchanging a product

  • No problem! Follow the return process above and place a new order via our webshop.

Return cost policy: Clear and transparent.

    Return costs vary depending on location and carrier.

    • Please note that the costs of returning a purchased product are the responsibility of the customer, regardless of location.
    • To ensure a smooth return process, we recommend securely packaging your items to avoid damage during transport.
    • If you have any questions or need assistance, our customer support team is here to help!

    Important Notice for Customers Outside the EEA including destinations Cyprus, Malta, and Iceland

    • To help manage the high transportation costs for deliveries outside Europe, including destinations Cyprus, Malta, and Iceland, we kindly ask for a 50% contribution towards the original shipping cost when returning a product and placing a new order for a replacement via our webshop.
    • If no replacement product is ordered, the full net shipping costs will be deducted from the product refund.
    • Processing returns involves significant costs, including quality checks, repackaging, and storage, as well as payment provider fees. We aim to handle this as efficiently as possible and can provide a detailed breakdown of the net shipping costs upon request.
    • Your understanding allows us to continue offering reliable service and fair pricing to all our customers—thank you for your support!

    Refund process

    • Once we receive your return, our team will carefully inspect the items to ensure they are unused and in their original condition and packaging. To help us process your return efficiently and avoid additional repackaging costs, we kindly ask that all returned products are shipped in undamaged boxes.
    • Thank you for your cooperation in helping us maintain the quality of our service!
    • If everything checks out, we’ll process your refund within 5 business days, with a maximum timeline of 14 days from your return notification.
    • Refunds will be made via the payment provider used for your original purchase.

    Need assistance?

    • For any questions or support, please contact us directly at info@magellanmulloy.com
    • Thank you for your cooperation!

Customer reviews

★★★★★ ★★★★★ 4.9/5 Based on 79 reviews

Fantastic customer service. Friendly, competent, helpful. Great experience.

The boots are amazing! They're breaking in very nicely, and are extremely comfortable. I wore them around for a couple of days before riding with them, and was already sold, but riding with them made the experience of the boots even better. The shipping was insanely fast, which was great. The customer service is some of the best I've experienced, and is truly astounding. I was impressed with the company before I ever even got the boots just because of the customer service. I will be a repeat customer! Buy the boots, you won't regret it!

Translated from German

We met again at this year's show in Leipzig and I had bought the high boots from you last year, right at the end of the first day. You remember... I'm happy to share my experience from the past year, since we had spent some time deliberating over the price of the shoes. The shoes have absolutely proven their worth: we did a rainy tour through Germany, the Netherlands, Belgium, Luxembourg and the Czech Republic, with sometimes hours of rain and occasionally torrential downpours. The shoes were completely waterproof and always comfortable, even in great heat. They are also great for walking — something a motorcyclist doesn't particularly enjoy — which is truly impressive! By now I also put them on sometimes when I head out on foot into the countryside (which is admittedly not as much fun as riding a motorcycle). In hindsight this was a really worthwhile purchase. Thanks again for the thorough and passionate advice you gave back then!

Translated from German

Best bikerboots ever. After more than 150,000 km with my Biker Boots I can only say: super comfortable, waterproof and you can easily walk in them too. When it rains I use outdoor gaiters to stop water from getting in through the top.

Translated from German

This summer I took a long motorcycle trip (Balkans-Turkey) with your boots and I can highly recommend them. Based on my experience I can say there is nothing better — no other brand even comes close! The fact alone that the boots are genuinely breathable thanks to the membrane is priceless during a motorcycle trip in high temperatures! The boots are priceless, thank you!

Translated from German

Very good expert advice from Diana O. Maurice in Faak. Super fast delivery — the shoes were sold out at the event. I wasn't expecting them until December, but they were delivered today. Great fit, everything top notch.

Translated from German

At the motorcycle show in Dortmund I tried on the Adventure at the Biker Boot stand and was immediately impressed. After around 7,000 kilometres with these boots I can only say the best about them: pure comfort and safety! Very good quality! I would definitely buy them again and will be getting the SE variant for the autumn season. Thanks to Marcel & Biker Boot for these fantastic riding boots!

I cannot speak highly enough about these boots. The fit, the comfort, the quality and the style are all at an unmatched level. They are truly fantastic.

Fantastic customer service. Friendly, competent, helpful. Great experience.

The boots are amazing! They're breaking in very nicely, and are extremely comfortable. I wore them around for a couple of days before riding with them, and was already sold, but riding with them made the experience of the boots even better. The shipping was insanely fast, which was great. The customer service is some of the best I've experienced, and is truly astounding. I was impressed with the company before I ever even got the boots just because of the customer service. I will be a repeat customer! Buy the boots, you won't regret it!

Translated from German

We met again at this year's show in Leipzig and I had bought the high boots from you last year, right at the end of the first day. You remember... I'm happy to share my experience from the past year, since we had spent some time deliberating over the price of the shoes. The shoes have absolutely proven their worth: we did a rainy tour through Germany, the Netherlands, Belgium, Luxembourg and the Czech Republic, with sometimes hours of rain and occasionally torrential downpours. The shoes were completely waterproof and always comfortable, even in great heat. They are also great for walking — something a motorcyclist doesn't particularly enjoy — which is truly impressive! By now I also put them on sometimes when I head out on foot into the countryside (which is admittedly not as much fun as riding a motorcycle). In hindsight this was a really worthwhile purchase. Thanks again for the thorough and passionate advice you gave back then!

Translated from German

Best bikerboots ever. After more than 150,000 km with my Biker Boots I can only say: super comfortable, waterproof and you can easily walk in them too. When it rains I use outdoor gaiters to stop water from getting in through the top.

Translated from German

This summer I took a long motorcycle trip (Balkans-Turkey) with your boots and I can highly recommend them. Based on my experience I can say there is nothing better — no other brand even comes close! The fact alone that the boots are genuinely breathable thanks to the membrane is priceless during a motorcycle trip in high temperatures! The boots are priceless, thank you!

Translated from German

Very good expert advice from Diana O. Maurice in Faak. Super fast delivery — the shoes were sold out at the event. I wasn't expecting them until December, but they were delivered today. Great fit, everything top notch.

Translated from German

At the motorcycle show in Dortmund I tried on the Adventure at the Biker Boot stand and was immediately impressed. After around 7,000 kilometres with these boots I can only say the best about them: pure comfort and safety! Very good quality! I would definitely buy them again and will be getting the SE variant for the autumn season. Thanks to Marcel & Biker Boot for these fantastic riding boots!

I cannot speak highly enough about these boots. The fit, the comfort, the quality and the style are all at an unmatched level. They are truly fantastic.