Refunds

Did you pay with iDEAL? Then we will reverse the payment to your account. If you paid by credit card and you return your entire order, we will refund the amount to your credit card. Do you want to have part of you order sent back? Then we will transfer the money to your account number. If your account is not known, we kindly ask you to provide this information.

Where can I find the status of my refund?

Unfortunately, you cannot find the reimbursement status anywhere, but we assure you that the payment will be processed 5 business days after completion of the return. A receipt will be sent via email.

I did not receive a refund.

It varies by bank how long it takes for the refund to show in your account. We always pay within 5 days after completion of the return. If the amount is still not in your account after 7 days, please contact customer service.

I have not received an invoice, where can I request this?

Please contact customer service if you did not receive an invoice. Make sure you have your order number at hand. We will send the appropriate invoice to you directly.

Customer reviews

★★★★★ ★★★★★ 4.9/5 Based on 79 reviews

The boots are amazing! They're breaking in very nicely, and are extremely comfortable. I wore them around for a couple of days before riding with them, and was already sold, but riding with them made the experience of the boots even better. The shipping was insanely fast, which was great. The customer service is some of the best I've experienced, and is truly astounding. I was impressed with the company before I ever even got the boots just because of the customer service. I will be a repeat customer! Buy the boots, you won't regret it!

Translated from German

Very good expert advice from Diana O. Maurice in Faak. Super fast delivery — the shoes were sold out at the event. I wasn't expecting them until December, but they were delivered today. Great fit, everything top notch.

Translated from German

This summer I took a long motorcycle trip (Balkans-Turkey) with your boots and I can highly recommend them. Based on my experience I can say there is nothing better — no other brand even comes close! The fact alone that the boots are genuinely breathable thanks to the membrane is priceless during a motorcycle trip in high temperatures! The boots are priceless, thank you!

Fantastic customer service. Friendly, competent, helpful. Great experience.

Translated from German

We met again at this year's show in Leipzig and I had bought the high boots from you last year, right at the end of the first day. You remember... I'm happy to share my experience from the past year, since we had spent some time deliberating over the price of the shoes. The shoes have absolutely proven their worth: we did a rainy tour through Germany, the Netherlands, Belgium, Luxembourg and the Czech Republic, with sometimes hours of rain and occasionally torrential downpours. The shoes were completely waterproof and always comfortable, even in great heat. They are also great for walking — something a motorcyclist doesn't particularly enjoy — which is truly impressive! By now I also put them on sometimes when I head out on foot into the countryside (which is admittedly not as much fun as riding a motorcycle). In hindsight this was a really worthwhile purchase. Thanks again for the thorough and passionate advice you gave back then!

Translated from Dutch

Good answers to questions and fast responses, including on delivery. Customer-friendly and fantastic boots!!

Translated from German

I had a very pleasant conversation with Marcel at the Motorräder Dortmund show. Of course we also talked about the boots and how to care for them, and I picked up a few useful tips along the way. For me, the boots are simply ideal for a combination of motorcycle touring and hiking. Super comfortable, waterproof, great grip on the trails and safe on the bike. I am absolutely enthusiastic about them. A clear recommendation for everyone who loves being out in nature, whether on a motorcycle or on foot.

Translated from German

Best bikerboots ever. After more than 150,000 km with my Biker Boots I can only say: super comfortable, waterproof and you can easily walk in them too. When it rains I use outdoor gaiters to stop water from getting in through the top.

The boots are amazing! They're breaking in very nicely, and are extremely comfortable. I wore them around for a couple of days before riding with them, and was already sold, but riding with them made the experience of the boots even better. The shipping was insanely fast, which was great. The customer service is some of the best I've experienced, and is truly astounding. I was impressed with the company before I ever even got the boots just because of the customer service. I will be a repeat customer! Buy the boots, you won't regret it!

Translated from German

Very good expert advice from Diana O. Maurice in Faak. Super fast delivery — the shoes were sold out at the event. I wasn't expecting them until December, but they were delivered today. Great fit, everything top notch.

Translated from German

This summer I took a long motorcycle trip (Balkans-Turkey) with your boots and I can highly recommend them. Based on my experience I can say there is nothing better — no other brand even comes close! The fact alone that the boots are genuinely breathable thanks to the membrane is priceless during a motorcycle trip in high temperatures! The boots are priceless, thank you!

Fantastic customer service. Friendly, competent, helpful. Great experience.

Translated from German

We met again at this year's show in Leipzig and I had bought the high boots from you last year, right at the end of the first day. You remember... I'm happy to share my experience from the past year, since we had spent some time deliberating over the price of the shoes. The shoes have absolutely proven their worth: we did a rainy tour through Germany, the Netherlands, Belgium, Luxembourg and the Czech Republic, with sometimes hours of rain and occasionally torrential downpours. The shoes were completely waterproof and always comfortable, even in great heat. They are also great for walking — something a motorcyclist doesn't particularly enjoy — which is truly impressive! By now I also put them on sometimes when I head out on foot into the countryside (which is admittedly not as much fun as riding a motorcycle). In hindsight this was a really worthwhile purchase. Thanks again for the thorough and passionate advice you gave back then!

Translated from Dutch

Good answers to questions and fast responses, including on delivery. Customer-friendly and fantastic boots!!

Translated from German

I had a very pleasant conversation with Marcel at the Motorräder Dortmund show. Of course we also talked about the boots and how to care for them, and I picked up a few useful tips along the way. For me, the boots are simply ideal for a combination of motorcycle touring and hiking. Super comfortable, waterproof, great grip on the trails and safe on the bike. I am absolutely enthusiastic about them. A clear recommendation for everyone who loves being out in nature, whether on a motorcycle or on foot.

Translated from German

Best bikerboots ever. After more than 150,000 km with my Biker Boots I can only say: super comfortable, waterproof and you can easily walk in them too. When it rains I use outdoor gaiters to stop water from getting in through the top.