Refunds

Did you pay with iDEAL? Then we will reverse the payment to your account. If you paid by credit card and you return your entire order, we will refund the amount to your credit card. Do you want to have part of you order sent back? Then we will transfer the money to your account number. If your account is not known, we kindly ask you to provide this information.

Where can I find the status of my refund?

Unfortunately, you cannot find the reimbursement status anywhere, but we assure you that the payment will be processed 5 business days after completion of the return. A receipt will be sent via email.

I did not receive a refund.

It varies by bank how long it takes for the refund to show in your account. We always pay within 5 days after completion of the return. If the amount is still not in your account after 7 days, please contact customer service.

I have not received an invoice, where can I request this?

Please contact customer service if you did not receive an invoice. Make sure you have your order number at hand. We will send the appropriate invoice to you directly.

Customer reviews

★★★★★ ★★★★★ 4.9/5 Based on 79 reviews

I cannot speak highly enough about these boots. The fit, the comfort, the quality and the style are all at an unmatched level. They are truly fantastic.

Translated from German

This summer I took a long motorcycle trip (Balkans-Turkey) with your boots and I can highly recommend them. Based on my experience I can say there is nothing better — no other brand even comes close! The fact alone that the boots are genuinely breathable thanks to the membrane is priceless during a motorcycle trip in high temperatures! The boots are priceless, thank you!

The boots are amazing! They're breaking in very nicely, and are extremely comfortable. I wore them around for a couple of days before riding with them, and was already sold, but riding with them made the experience of the boots even better. The shipping was insanely fast, which was great. The customer service is some of the best I've experienced, and is truly astounding. I was impressed with the company before I ever even got the boots just because of the customer service. I will be a repeat customer! Buy the boots, you won't regret it!

Translated from German

Very good expert advice from Diana O. Maurice in Faak. Super fast delivery — the shoes were sold out at the event. I wasn't expecting them until December, but they were delivered today. Great fit, everything top notch.

Translated from German

Best bikerboots ever. After more than 150,000 km with my Biker Boots I can only say: super comfortable, waterproof and you can easily walk in them too. When it rains I use outdoor gaiters to stop water from getting in through the top.

Translated from Dutch

Good answers to questions and fast responses, including on delivery. Customer-friendly and fantastic boots!!

Translated from German

At the motorcycle show in Dortmund I tried on the Adventure at the Biker Boot stand and was immediately impressed. After around 7,000 kilometres with these boots I can only say the best about them: pure comfort and safety! Very good quality! I would definitely buy them again and will be getting the SE variant for the autumn season. Thanks to Marcel & Biker Boot for these fantastic riding boots!

Fantastic customer service. Friendly, competent, helpful. Great experience.

I cannot speak highly enough about these boots. The fit, the comfort, the quality and the style are all at an unmatched level. They are truly fantastic.

Translated from German

This summer I took a long motorcycle trip (Balkans-Turkey) with your boots and I can highly recommend them. Based on my experience I can say there is nothing better — no other brand even comes close! The fact alone that the boots are genuinely breathable thanks to the membrane is priceless during a motorcycle trip in high temperatures! The boots are priceless, thank you!

The boots are amazing! They're breaking in very nicely, and are extremely comfortable. I wore them around for a couple of days before riding with them, and was already sold, but riding with them made the experience of the boots even better. The shipping was insanely fast, which was great. The customer service is some of the best I've experienced, and is truly astounding. I was impressed with the company before I ever even got the boots just because of the customer service. I will be a repeat customer! Buy the boots, you won't regret it!

Translated from German

Very good expert advice from Diana O. Maurice in Faak. Super fast delivery — the shoes were sold out at the event. I wasn't expecting them until December, but they were delivered today. Great fit, everything top notch.

Translated from German

Best bikerboots ever. After more than 150,000 km with my Biker Boots I can only say: super comfortable, waterproof and you can easily walk in them too. When it rains I use outdoor gaiters to stop water from getting in through the top.

Translated from Dutch

Good answers to questions and fast responses, including on delivery. Customer-friendly and fantastic boots!!

Translated from German

At the motorcycle show in Dortmund I tried on the Adventure at the Biker Boot stand and was immediately impressed. After around 7,000 kilometres with these boots I can only say the best about them: pure comfort and safety! Very good quality! I would definitely buy them again and will be getting the SE variant for the autumn season. Thanks to Marcel & Biker Boot for these fantastic riding boots!

Fantastic customer service. Friendly, competent, helpful. Great experience.